Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and professional details such as your real estate license number and brokerage affiliation.

Payment Information

We use Stripe to process payments. Your payment card details are transmitted directly to Stripe and are never stored on our servers. We retain only a reference to your Stripe customer ID and subscription status.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, search queries, leads viewed, and skip trace credits consumed. We also collect device information, IP address, browser type, and referring URLs.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send administrative messages, such as updates, security alerts, and account notifications.
• Personalize and optimize your experience, including lead scoring and recommendations.
• Monitor and analyze trends, usage, and activity to improve the Service.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Data Sources

The lead data provided through the Service is derived from publicly available sources, including but not limited to:

• Public court records — divorce filings, probate filings, and other civil case records published by county and state courts.
• County assessor data — property ownership records, parcel information, assessed values, and deed transfers from county assessor and recorder offices.
• Third-party data providers — property valuation estimates, contact information, and demographic data from licensed data vendors.

4. Third-Party Services

We share information with the following categories of third-party service providers:

• Payment processing — Stripe processes all payment transactions. Their use of your data is governed by the Stripe Privacy Policy.
• Analytics — We use analytics providers to understand how the Service is used and to improve its performance.
• Infrastructure — We use cloud hosting and database providers to operate the Service securely and reliably.

We do not sell your personal information to third parties.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements. Usage data and analytics may be retained in aggregated, anonymized form indefinitely.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to know — You may request details about the personal information we collect and how it is used.
• Right to delete — You may request that we delete your personal information, subject to certain exceptions.
• Right to correct — You may request that we correct inaccurate personal information.
• Right to opt out — You may opt out of the sale or sharing of your personal information (note: we do not sell personal information).
• Non-discrimination — We will not discriminate against you for exercising your privacy rights.

California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at privacy@astor.so. We will respond to verified requests within 45 days.

7. Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@astor.so.